We exist to serve you, and we take great pride in delivering quality service ... Your satisfaction is our top priority!
Travel broadens our horizons and helps bring us closer to our friends, our families, and loved ones. The memories that result from vacationing sustain us throughout our hectic, fast-paced lives. This is what inspires us to serve you, each and every day.
We realize that you have more than one choice when it comes time to purchase a vacation, and choosing whom to do business with can be difficult when every travel agency claims to be "the best." So what sets us apart?
We recognize that you expect your travel agent will have the knowledge required to make your vacation truly
special. That's why all of our agents are certified in all of the cruise lines and hotels/resorts we offer. Our average agent has over four years of experience with us, and each one participates in extensive training and certification programs. All told, our call-center team (the very heart of our operation) employs over 500 industry-certified experts, personal advisors who are uniquely qualified to find the best overall value and the experience that best meets your needs.Our Best-Price Guarantee!
We offer the industry's strongest best-price guarantee. If you find a lower price in U.S. dollars advertised anywhere
within 48 hours of booking with us, we'll refund 110% of the difference
, guaranteed (the lower advertised price must be for the same cruise or land vacation - i.e. the same ship/resort, room category, and travel dates - that you purchased through us; additional restrictions may apply). Guaranteed Happiness, Too!
We're confident that we'll be able to help our customers select just the right vacation, and that's why we also offer our customers an exclusive, money-back "Satisfaction Guarantee." Simply spend the first 24 hours of your vacation exploring everything that your cruise ship or resort has to offer - in the unlikely event that you have a concern, we'll do everything we can to resolve the issue. If that's not possible, we'll refund the unused portion of your trip and make arrangements to fly you back to your point of departure.We Never Close!
here for you - 24 hours a day, 7 days a week, 365 days a year."Everything" Support!
We're available to assist you with anything at any time
. Do you need help with cruise-line registration? Shore-excursion recommendations? Airport transfers to and from your hotel or resort? Please allow us to answer any questions you may have, no matter how big or how small. We're standing by to provide whatever kind of support you require (including special arrangements for a special occasion).Special Alerts!
We're constantly scanning the globe for events that could affect your travel plans. If we learn of anything that may impact your itinerary, we'll notify you immediately
via email or by phone. Updates On The Status Of Your Reservation!
We will always
keep you current. We'll guide you every step of the way as you approach your departure date; whether it's time to make a payment or a friendly reminder about the value of adding travel protection to your vacation, we'll always make sure you're on track for a great getaway.A "Welcome Home" Check-In!
We stay in touch even after
you've returned from your vacation! We want to ensure that everything went as planned; if not, then we want to know about it! We Genuinely Care!
Our goal is 100% customer satisfaction, and your opinion matters to us. So we'll always send you a post-vacation survey so that you'll have an opportunity to tell us how we're doing. We share these survey results with our partners, as well - we want our colleagues in the industry to know how our customers rate our services, and we also want them to know how our customers feel about their cruise ships, their hotels/resorts, their staff, and their overall vacation experience, too.
Convinced? Have An Existing Reservation That You Made Elsewhere? Then Transfer It Here!
Don't let the fact that you've already booked keep you from taking advantage of everything that we have to offer. Virtually any open reservation, made directly with a cruise line*, can be transferred here
quickly and completely free-of-charge. All of your existing details will remain intact, but you're assured of a special extra or two (e.g. a lower rate or additional onboard credit) once you're dealing with us. You'll also enjoy automatic and complimentary enrollment in our Loyalty Club (member benefits include no deposit required at time of booking)!*Car-rental, hotel, and resort-vacation reservations are not eligible for transfer at this time.