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What is an e-ticket? |
| An e-ticket, or electronic ticket, represents your reservation for a flight, but is not in a paper format. You will be supplied a confirmation number as your proof of purchase. You will not receive a paper ticket. With an eticket, your name and flight details will be in the airline's computer. An eticket is NOT a boarding pass. You will still have to check-in to receive your boarding pass.
Please remember that you must present a printed receipt of your e-ticket purchase in order to receive a boarding pass. Please be certain to print your confirmation details page or your confirmation email and bring it with you to the airport. Failure to do so will result in your inability to board your flight.
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Can I receive a paper ticket? |
| Airlines charge fees for paper tickets issued when electronic ticketing is available. Therefore, we issue all tickets electronically unless a paper ticket is required by the airline. When required, paper tickets do not have additional fees other than shipping charges.
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What are the luggage limitations? |
| Luggage requirements can vary by airline and may change due to security or other regulations. Airlines reserve the right to assess an additional charge for checked luggage and/or for non-standard (over-sized / overweight) luggage. We encourage you to contact your scheduled airline directly for their current luggage fee schedule.
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Should I still check-in? |
| Yes. If you have reserved a seat assignment, you must still check-in and receive your boarding pass. Reserved seats are subject to cancellation if not claimed at least 30 minutes prior to scheduled departure time (45 minutes for non-US and overseas flights).
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What is a fuel surcharge, and how much is it? |
| Due to the increased cost of fuel, many airlines are imposing a fuel surcharge. These additional charges, which typically range from $20.00 - $60.00 per person, need to be paid in cash at the airport on the day of your departure. In some cases, these may be collected in advance. We will do everything possible to get your tickets at the lowest price. However, we cannot be responsible for vendor surcharges.
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Do I have to pay full fare for an infant? |
| An infant is a child under two years of age not occupying a seat. Once children reach their second birthday, they must be seated in an approved seat. One infant is permitted to travel free on US domestic flights for each passenger paying adult fare who is at least 12 years of age. Each additional child under 2 years of age accompanying the same adult passenger will pay the applicable accompanied child's fare whether they are occupying a seat or not.
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What services are offered for children traveling alone? |
| Tickets for children under the age of 15 who are traveling alone are not bookable on this site. In general, minors under the age of 18, traveling alone, may be subject to unaccompanied minor fees as determined by the selected airline. Please contact the airline directly to determine what requirements and fees are involved.
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Can seniors receive a discount? |
| Most airlines allow senior discounts of 10% for each senior and one traveling companion. The traveling companion must travel on the exact same itinerary as the senior passenger. Please note this in the comments field and select the option to have a live agent complete your request.
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Can I fly stand-by? |
| Stand-by availability is at the discretion of the airline. Additionally, some airlines may charge fees for flying stand-by on the same day as your departure.
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Is my airline ticket refundable or transferable? |
| Unfortunately tickets are NOT refundable or transferable.
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What are the fees for changing my airline ticket? |
| Some major airline carriers, have changed their exchange policies for non-refundable tickets. Changes to tickets prior to departure date may result in large change fees plus additional applicable charges. On your departure date, the airline may charge additional fees for stand-by passengers. After departure, your ticket may have no residual value.
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What happens if after I purchase my ticket the airline goes bankrupt before I travel? |
| If you have purchased a ticket on a US airline that ceases operations, you may be able to stand-by for a flight on another US airline. Section 145 of the US Aviation and Transportation Security Act "requires, at a minimum, that passengers holding valid confirmed tickets, whether paper or electronic, of the insolvent or bankrupt carrier must be transported by other carriers who operate on the route for which the passenger is ticketed on a space-available basis on the date of travel shown on the ticket or other documentation demonstrating e-ticketing, without significant additional charges." The amount of additional charges are at the discretion of the accommodating airline. This provision applies only on US airlines if you make "alternative arrangement within 60 days after the date on which that passenger's air transportation was suspended,interrupted, or discontinued (without regard to the originally scheduled travel date on the ticket)." Non-US airlines are not required to comply with the above.
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When will I receive the schedule for my charter flights? |
| Depending on when you purchase your package in relation to the date of departure, you may receive a tentative schedule at the time of booking or you may have to wait until several weeks prior to departure. Keep in mind that, as with any flight itinerary, charter flight schedules are always subject to change.
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What is a schedule change? |
| Schedule changes are made by the airline when it changes flight times or numbers at its discretion. If known about in advance, we will send changes to you prior to your flight. Often schedule changes are unexpected and at the last minute. You may want to call the airline 24 hours prior to your departure time to check your flight schedule.
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How will I know if there have been changes made to my flight itinerary? |
| If we have received notification of the schedule change, we will make every effort to contact you with that information. However, there are many instances in which we are not apprised of changes in flight schedules. As a result, we highly recommend that you contact the airline prior to departure to reconfirm your flights.
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What are transfers? |
| This refers to the transportation provided from the airport to your hotel and/or ship. Transfers may be one-way or round-trip and may be included in your package price or available at an additional cost. In some cases, transfers are not available.
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Is there a hotel shuttle service to/from the airport? |
| Many hotels offer shuttle service to and from the airport. This may be listed on the Lodging Information page. If it is offered, there may be a charge by the hotel for this service. Vacation rentals often do not have this type of service.
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What are the directions to the hotel? |
| The location information of the hotel is sometimes listed on the Lodging Information page. This can identify the distance from the hotel to certain landmarks or the airport. Vacation rental reservations will have directions included in the confirmation email.
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