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Is the room rate per person or per night? |
| All rates displayed are nightly, and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the rooms listed occupancy may be subject to additional charges at the property's discretion. Some rates may require special identification. Our booking fee, taxes, and other surcharges imposed by the hotel are not included.
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What information do I need to provide? |
| When booking a vacation online, it is very important that you enter the correct information for your trip. This includes city of departure, destination, dates of travel, number of travelers (and if traveling with children, the ages of the children) and correct and complete names (as printed on your Proof of Citizenship) of all travelers.
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What about the special discounts? |
| Many of the participating hotels offer "Special Internet Rates" to our users. These rates offer substantial savings. See "What is a Special Internet Rate? "
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I should receive a discounted rate. How do I get this? |
| The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. You must present the proper documentation at check-in to receive such a rate, even if you have selected to book it online.
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How do I reserve my room? |
| Our reservation process is very simple. Select or enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the Search Available Hotels (for only hotels which have vacancies), Search for Vacation Rentals or the Browse All Hotels (all hotels in a city regardless of vacancy) button. You could also search by a specific hotel name within a city.
A list of hotels or vacation rentals will appear on the screen. For more information, click the name of the property or the Info link.
After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the Book It button on the right side of the screen.
After you have selected your desired room type, you will be taken to a "Secure Reservation Request" form. Then you will need to review the "Reservation Information" and fill in the blanks on the "Guest Information" section. Be sure your name and email address are spelled correctly.
After you fill out all of the needed information, press the "Submit Reservation" button.
If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 24 hours.
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Is there a waiting list for sold out hotels? |
| In certain instances, we can make reservations at sold out properties. If you want to be placed on a waiting list, you will need to contact the lodging directly.
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What credit card types are accepted for deposit? |
| This varies from facility to facility. The card types accepted for guarantee/deposit will be listed in the Info section of the hotel description.
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Is it safe to use my credit card? |
| Yes. We take this matter very seriously. To ensure your security, we use a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.
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My credit card number is correct, but the hotel is not accepting it. Why? |
| There are a few possibilities:
Your card type is not accepted at the hotel.
The card expiration date precedes the reservation date.
You have reached your credit limit.
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