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What does All-Inclusive (AI) mean? |
| All-inclusive plans generally mean that meals, drinks, and in some cases, non-motorized water sports are included.
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What does European Plan (EP) mean? |
| European Plan or "EP" plan means that no meals are included.
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What is a Modified American Plan (MAP)? |
| Modified American Plan or "MAP" means that breakfast and dinner are included.
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What is a Breakfast Plan (BP)? |
| Breakfast plan means that breakfast is included.
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If there will be more than two adults in the room is there an additional charge? |
| Most hotels allow additional guests to stay in the rooms at a charge. Some hotels and most vacation rentals have a limit on how many people can stay in a room. This may be listed on the Lodging Information page.
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Our children will be with us; do they stay free? |
| Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.
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Why does it cost more for one person to travel alone? |
| Hotels and cruise lines base their rates on double occupancy. Therefore, when traveling alone, you will be charged a supplemental fee. This only applies to the room rate. Taxes and airfare costs do not increase for this reason.
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Do hotels have minimum age requirements? |
| Yes, some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a Customer Care Agent or with the hotel directly.
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What is a Vacation Rental? |
| A vacation rental is any suite-type lodging that has self-catering facilities (wet bar, refrigerator, microwave, etc.) Most vacation rentals have separate bedrooms, fully equipped kitchens, one or more bathrooms, washer and dryer, and sometimes a balcony or patio. Towels and linens are provided. Daily maid service and other hotel conveniences are usually available.
Unlike hotels with per person pricing, there is a set price for an entire vacation rental with a maximum number of persons allowed.
Please carefully read the vacation rental descriptions to learn the specifics of what is provided and how many people are allowed.
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Can additional passengers be added to a reservation after payment has been applied? |
| It is possible to add an extra person, however, all rates are based on the present occupancy and availability. Provided the room permits this, your present rate could be subject to change. The person you are adding could pay a different rate as well, and there may be change fees involved. In addition, in some cases, changes may not be permitted, particularly in the case of cruises where they sometimes reach their maximum passenger capacity.
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Should I purchase travel insurance? |
| Yes, we strongly recommend protecting your vacation investment by purchasing travel insurance. Travel protection provides coverage if you have to cancel due to injury, sickness, or death to you, a traveling companion or immediate family member. It will also cover you if you have a medical emergency during your trip, or if your baggage is lost or damaged, among other things. However, it does not cover pre-existing conditions. Please refer to our insurance link for more detailed information.
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Can I request a specific location, bedding, or accommodation at the resort? |
| Certainly, requests can be placed with the hotel; however, keep in mind whether or not the hotel can accommodate your request for particular bedding configurations, location or view is entirely at their discretion.
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What forms of payment do you accept? |
| We accept all major credit cards, including Visa, Mastercard, and in most cases, American Express and Discover.
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How do I know my reservation is confirmed? |
| Once successfully completed, new screen will appear providing an Confirmation Number, which should be kept and used for any future correspondence with us. You may also be quoted a Reservation Number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same Itinerary Number and, if available, a Confirmation Number.
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Can I look over my reservation after it has been confirmed? |
| Tes, you may view your reservation using the "View/Cancel Reservation" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please provide us with your Confirmation Number which you will receive after you submit your booking.
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When will my reservation be at the hotel? |
| If you booked your hotel under a special internet rate, your name will not appear at the hotel until 72 hours before your arrival date. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in it.
For all other rates, it takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Not to worry, the room is booked; however, the hotel simply has not entered your details into their system yet.
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Once I have made my reservation, will I receive any written confirmation from the hotel? |
| No. The email confirmation you receive from us is all you will need. It displays your Itinerary Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.
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What is the cancellation policy for my reservation? |
| Cancellation policies vary grately depending upon the hotel, airline, or package you have selected, as well as the proximity to your travel date. In all cases, you will be made aware of the specific cancellation policies for your trip prior to completing the reservation process. |
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How do I cancel a reservation? |
| Simply, use the "View/Cancel Reservation" link. However, in the event that you are unable to process your cancellation request via this link, please be sure to contact our Customer Service department because with all reservations, it is the customer's responsibility to ensure that we receive the cancellation request.
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What type of customer service is offered? |
| After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available 24-hours a day, 7 days a week, 365 days a year (including holidays) to answer your questions. All you have to do is ask.
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What if I have a complaint related to my travel experience? |
| We strive to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. However, we act only as an independent agent to secure services of an air carrier, car rental supplier, hotel, vacation rentals, or other travel related supplier. Therefore, we have no control over personnel, equipment, or operations of these suppliers and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. All grievances must be reported with any and all supporting documentation to us within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.
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What are the restrictions on last-minute bookings? |
| To help protect your credit card from fraudulent activity, we take extra time to verify passenger information. Therefore, reservations must be made at least 48 hours prior to departure (Central Daylight Time). If the airline you have selected requires paper tickets you will be notified of delivery options. Naturally if you require paper tickets, time must be allowed for delivery of the tickets from our US location.
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Why do you charge a service fee? |
| A non-refundable service fee is charged at the time of booking in order to offer you the lowest prices and access to our customer service agents 7 days a week, 24 hours a day, and 365 days a year (including holidays). |
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